Legal notice

In compliance with the duty of information contained in Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following information is provided: the owner of the web domain is ACEITES EL TILO SL with CIF B10484889 hereinafter ‘The company’, e-mail: info@aceiteseltilo.com

CONDITIONS OF USE

Access and/or use of this portal confers the condition of User, who accepts the general terms and conditions of use in order to be able to use all the services and information provided by the portal. These conditions are set out below:

The present conditions of use of the website regulate the terms of access and use of ‘The Company’. The mere access or use of the portal, of all or part of its contents and services means full acceptance of these conditions of use. The provision and use of the portal is understood to be subject to strict compliance with the terms set out in these conditions of use of the portal.

These general conditions of use of the portal regulate access to and use of the portal, including the content and services made available to users on and/or through the portal, whether by the portal, its users or any third party. However, access to and use of certain content and/or services may be subject to certain specific conditions.

The company reserves the right to modify the general conditions of use of the portal at any time. In any case, it is recommended that you periodically consult these general conditions of use of the portal, as they may be modified.

The user must at all times respect the terms and conditions set out in this online shop legal notice. The user expressly declares that he/she will use the portal diligently and assumes any liability that may arise from non-compliance with the rules.

The user undertakes, in those cases where he/she is asked for data or information, not to falsify his/her identity by impersonating any other person. The user accepts that the use of the Portal will be for strictly personal, private and particular purposes. The user may not use the portal for activities contrary to the law, morality and public order or for purposes that are prohibited or that violate or harm the rights of third parties. Likewise, the dissemination, storage and/or management of data or content that infringes the rights of third parties or any regulations governing intellectual or industrial property rights is prohibited.

Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or contents that contain viruses or any other computer code, files or programmes designed to interrupt, destroy or damage the operation of any computer or telecommunications programme or equipment.

The user undertakes to indemnify and hold the portal harmless for any damage, prejudice, sanction, fine, penalty or compensation that the portal may have to face.

DATA PROTECTION

In compliance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), the user is informed that all data provided will be incorporated into a file, created and maintained under the responsibility of the company, which states that it is the owner of files containing personal data duly registered in the General Register of the Spanish Data Protection Agency and that, in accordance with the provisions of the LOPD, it states that it has obtained said data legally and in compliance with the provisions established in the regulations on the protection of personal data.

The data processor shall only and exclusively access and process the data contained in the files in accordance with the instructions of the data controller and shall only use or apply them to perform, on behalf of the data controller, the specifically contracted services.

INTELLECTUAL AND INDUSTRIAL PROPERTY

‘The company is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained therein. All rights are reserved.

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the making available modality, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorisation of The Company, are expressly prohibited.

RESPONSIBILITY

The portal does not guarantee the continuous and permanent availability of the services, and is thus exonerated from any liability for possible damages caused as a result of the unavailability of the service due to force majeure or errors in the telematic data transfer networks, beyond its control, or due to disconnections caused by improvement or maintenance work on the equipment and computer systems. In these cases, the portal will make its best efforts to give 24 hours’ notice of the interruption. The portal shall not be liable for the interruption, suspension or termination of the information or services. Likewise, it shall not be held responsible for possible omissions, loss of information, data, configurations, improper access or breach of confidentiality caused by technical problems, communications or human omissions, caused by third parties or not attributable to the portal. Nor shall it be liable for damage caused by computer attacks or caused by viruses affecting computer programmes, communications systems or equipment used by the Portal but manufactured or provided by a third party. The portal may, at its sole discretion, deny, withdraw, suspend and/or block at any time and without prior notice access to the information and services to those users who do not comply with these rules.

Except where otherwise expressly required by law, and only to the extent and extent required by law, the application does not warrant or assume any liability for any damages caused by the use and utilization of the information, data and services of the portal.

The owner of the website excludes, to the extent permitted by law, any liability for damages of any kind arising from:

1. a) The impossibility of accessing the website or the lack of truthfulness, accuracy, completeness and/or timeliness of the content, as well as the existence of vices and defects of any kind in the content transmitted, disseminated, stored, made available and accessed through the website or the services offered.
2. b) The presence of viruses or other elements in the contents that may cause alterations in the computer systems, electronic documents or data of the users.
3. c) Failure to comply with the law, good faith, public order, traffic uses and this legal notice as a consequence of incorrect use of the website.

HOW TO BUY:

The payment method of the online shop will be by credit card or bank transfer.

SERVICE AVAILABILITY

The items offered on this website are only available for delivery to Spain.

AVAILABILITY OF PRODUCTS

All product orders are subject to product availability. In this regard, if there are difficulties in the supply of products or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value which you may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.

REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content of this website. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation and we reserve the right to do so at any time, at our sole discretion.

We shall not be liable to you or to any third party for removing any product from this website, whether or not such product has been sold, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you an Order Confirmation.

DELIVERY

With regard to the availability of the products and unless extraordinary circumstances occur, we will endeavour to dispatch the order consisting of the product(s) listed in each Dispatch Confirmation before the delivery date stated in the Dispatch Confirmation in question or, if no delivery date is specified, within 15 days from the date of the Dispatch Confirmation.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Please note that we do not deliver on Saturdays or Sundays.

TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

The risks of the products shall be borne by you from the time of delivery.

You will acquire ownership of the goods when we receive full payment of all amounts due in respect of the goods, including delivery charges, or at the time of delivery if delivery takes place at a later time.

PRICE AND PAYMENT

The price of each product will be the price stated on our website at any given time, except in the case of obvious error. Whilst we try to ensure that all prices shown on the site are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and you will be refunded in full any monies paid.

We shall not be obliged to supply you with any goods at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as the incorrect price.

The prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step is to process the order and make payment.

Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which the invoice is to be sent.

You can pay by Visa card, PayPal, bank transfer and cash on delivery. To minimise the risk of unauthorised access, your card details will be encrypted.

If your payment method is Paypal the charge will be made when we confirm the order.

Credit cards will be subject to checks and authorisations by the credit card issuer, but if the credit card issuer does not authorise payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any Contract with you.

VALUE ADDED TAX

In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles shall be understood to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

RETURN/EXCHANGE POLICY LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

In accordance with the applicable regulations, if you are contracting as a consumer, you may withdraw from the Contract at any time within 7 working days from the date of delivery of your order.

In this case, you will be refunded the price paid for such products. You will bear the direct costs of returning the product.

You may prove that you have exercised your right of withdrawal by any means permitted by law, and in any case this right will be considered to have been validly exercised by sending the withdrawal document that we provide you with or by returning the products.

This provision does not affect other consumer rights under existing legislation.

RETURNS OF DEFECTIVE PRODUCTS

In cases where you consider that at the time of delivery the product does not conform to the stipulations of the Contract, you should contact us immediately via our contact form indicating the details of the product and the damage it suffers, or by calling +34 619 24 73 04 where we will tell you the way to proceed.

We will carefully examine the returned product and will inform you by e-mail, within a reasonable period of time, if the product is to be returned or replaced (if applicable). The item will be returned or replaced as soon as possible and in any event within 30 days from the date on which we send you an e-mail confirming the return or replacement of the non-conforming item.

The amounts paid for those products that are returned because of a defect or defect, when it actually exists, will be refunded in full, including the delivery costs incurred to deliver the item to you. The refund will be made by the same means of payment that was used to pay for the purchase.

The rights recognised by the legislation in force remain unaffected.

LIABILITY AND EXEMPTION FROM LIABILITY

Unless expressly provided otherwise in these Terms, our liability in relation to any product purchased on our website shall be strictly limited to the purchase price of said product.

Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:

In the event of death or personal injury caused by our negligence;

In the event of fraud or fraudulent misrepresentation; or

In any matter where it would be illegal or unlawful to exclude, limit, or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise stated in these Terms, we shall not accept any liability for the following losses, regardless of their origin:

loss of income or sales;

loss of business;

loss of profits or loss of contracts;

loss of anticipated savings;

loss of data; and

loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise on the site.

All product descriptions, information, and materials on this website are provided as is and without any express or implied warranties.

To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded with respect to consumers and users.

The provisions of this clause shall not affect your legal rights as a consumer and user, nor your right to withdraw from the Contract

COOKIE POLICY

The company informs you of its cookie policy, thereby complying with the provisions of Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

A cookie is a file that is downloaded to your computer when accessing certain websites. Cookies allow a website, among other things, to store and retrieve information about a user’s browsing habits or their device, and depending on the information they contain and how the device is used, they can be used to recognize the user. The user’s browser stores cookies on the hard drive only during the current session, occupying a minimal amount of memory and not harming the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive once the browser session ends.

Most browsers accept cookies by default and, regardless of this, allow or block temporary or stored cookies through security settings.

Without your consent through the activation of cookies in your browser, the data stored in the cookies will not be linked to your personal data provided at the time of registration or purchase.

The User expressly agrees, by using this portal, to the processing of the information collected in the manner and for the purposes previously mentioned. He also acknowledges being aware of the possibility to reject the processing of such data or information by rejecting the use of cookies through the appropriate settings in their browser. However, this option to block cookies in your browser may prevent you from fully using all the features of the website. You can allow, block, or delete the cookies installed on your device by adjusting the settings in the browser installed on your computer.

APPLICABLE LEGISLATION AND JURISDICTION:

The relationship between the Company and the User shall be governed by the current Spanish legislation, and any dispute shall be submitted to the courts and tribunals.